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ASSISTANT GENERAL MANAGER

Christina Gee

It seems that everyone will eventually need
landscape assistance. If you do, and send your Holiday decorations may be displayed November 15th - January 15th.
request via email, please be sure to provide the If you enjoy decorating your lawn please know the landscapers may not
address of the location on the subject line. This mow your lawn while your decorations are on display.
allows for quicker access to your account to process your
request.

Work order process:

When an email or call is received asking for landscape assistance (irrigation, shrubs, pruning, etc.) a work order is created. Sometimes,
management will observe a concern and issue a work order on your behalf. At the time the work order is created, if FirstService Residential has
a current email address on file for your account, you will receive notification that a work order has been issued. Sometimes this email will be
sent to your junk or spam account.

The process that follows seems to be confusing many of you who receive the work order update notifications. Let me try my best to explain the
process:
1. Management receives a report that irrigation does not appear to be working properly
2. Management will issue a work order to the landscape company to assess and repair irrigation as needed
3. Landscapers find irrigation issues and make repairs; however, they also find that several shrubs have suffered and need replacement
4. The work order for the irrigation repair is COMPLETE as this was the initial request. You will receive an email notification that the work
order has been COMPLETED. Even if the landscaper advises that some plants died due to irrigation, it is not part of the original request
5. The plant replacement requires a brand-new work order which will be issued and processed separately from the original irrigation
concern

Many times, the initial work order is asking the landscapers for an assessment of findings. Once the issue is noted, Management can then move
forward with a proper work order for the actual work to be completed. The reason for this is that sometimes the request is not the responsibility
of the association, but that of the landscape company or even the homeowner. This process keeps track of the costs for irrigation, plant
replacement, sod, weed abatement, soil treatment, etc. It is a very tedious job behind the scenes to make sure that time and money are being
spent wisely as well as holding the proper entity accountable.

FROM YOUR LIFESTYLE DIRECTOR UPCOMING EVENTS DATE TIME
Shannon Van Every Drawing Class - November Wednesdays 3:00pm
Shannon.vanevery@fsresidential.com or 916-771-7801 Bead Jewelry Sun., Nov. 3rd 2:00pm
Travel Presentation Wed., Nov. 6th 10:00am
Open House was so much fun! A big thank you to the groups that
participated and put on a great party for everyone. Some honorable mentions Food & Wine Fair Thur., Nov. 7th 2:00pm
that gave a bit of extra blood sweat and tears are Patsy Idleman and Vi Dementia Support for the Caregiver Mon., Nov. 11th 9:30am
Nicholson for making BBQ pulled chicken sandwiches that Helping Hands Massage Mon, Nov. 11th 12:00pm
sold. Also our very own Maintenance Guru, Drew Glover, who took two full Speaker Series Mon., Nov. 11th 6:30pm
days to complete the set up for the event. And a shout out to Debbie Ferris It’s 5 O’clock Somewhere - R3 Fri., Nov. 15th 5:00pm
for taking pictures, please enjoy them on pages 16 and 17.
Trivia Tue., Nov. 19th 6:30pm
The Food and Wine Fair is on Thursday, November 7th from 2:00 - 4:00 Blood Drive Sat., Nov. 23rd 10:00am
p.m. The Wine Appreciate Group’s Steering Committee has scheduled an ARC Committee Meeting Tues., Nov. 26th 8:30am
impressive list of wineries and restaurants to attend this years event. The Board of Directors Meeting Wed., Nov. 27th 3:00pm
Spare Parts Band will be here to perform as well. It’s going to be a great Merry Grinchmas Party Fri., Dec. 6th 6:00pm
party… don’t miss it!
Dementia Support for the Caregiver Mon., Dec. 9th 9:30am
On Monday, November 11th at 6:30 p.m. the final Speaker Series Antelope High Marching Band Fri., Dec. 13th 7:00pm
presentation of 2024 is with Roseville Police Chief Troy Bergstrom. He's a Jazz Night Sun., Dec. 15th 6:30pm
great leader, and a humanitarian who cares for Roseville and its citizens. It's Victorian Christmas Bus Trip Wed., Dec. 18th 3:45pm
Veteran's Day, a good time to have the TOP DOG, show us how he and his BINGO Mon., Dec. 30th 6:30pm
department is KEEPING ROSEVILLE SAFE. Mark your calendar to attend
and hear him speak.

November 2024 Page 3