Page 7 - The MIL Connection_ Winter 2017

employee news

Salesforce solutions

By Alex Tzavellas
In October 2015, the European Court of Justice declared the time sensitive project was the looming and eventual Brexit
International Safe Harbor Privacy Principles, the framework referendum that halted work in June amid uncertainty of its effect
guiding data protection pertaining to the transfer of personal on the agreement and project.
data from the European Union (EU) to the United States, invalid. “This launch was going to be like the healthcare.gov for U.S.
Nearly two years later, in July 2016, the U.S. Department of businesses,” said John Harlow, MIL’s Salesforce Practice Lead. “We
Commerce (DoC) and the European Commission agreed to were going to have a huge influx of customers on a brand new
the EU-U.S. Privacy Shield program, which set forth new data application. We had to get it right the first time. There was no
protection requirements for any U.S. business collecting personal time for error.”
data from Europe. During the analysis of the existing software portfolio at DoC, the
Prior to the official announcement in July, MIL was notified Salesforce Platform stood out as a clear choice for success. Over
during the end of March that negotiations for a new framework 90 percent of the solution, for both the internal and external
were underway. MIL’s Salesforce Professional Services Division systems, existed “out-of-the-box” on the Salesforce Platform. By
quickly began working to build a system that would serve the leveraging this configurable platform, instead of a code-based
needs of U.S. businesses, Privacy Shield Administers, and foreign application, MIL was able to deliver a single scalable application.
citizens set forth in the framework. In addition to a modern system, the Salesforce Platform’s core
With the new system mandated to go live on Aug. 1, it was is the customer relationship management (CRM) capability
imperative MIL’s Salesforce Professional Services Division worked allowing, for the first time, DoC to view their customer’s
quickly and effectively in the small timeframe allotted. However, interactions.
further complicating the undertaking of such a large-scale and

Honoring a lifetime dedicated to supporting the Warfigher

Under the headline “‘Benevolent dictator’ led Webster Field for half a century,” the
Patuxent River community recently honored MIL’s own Bob Waxman for his storied career
supporting the Navy at the Webster Field facility. In the 2016 Pax Profiles supplement to
the Enterprise newspaper, Bob’s 55-year civil service tenure was celebrated with a tribute
to his many accomplishments while at the helm of the Navy annex in St. Inigoes, MD. The
article traces Bob’s path from the University of Maryland as a newly minted engineer to his
retirement from the civilian ranks over five decades later.
According to the article’s author, Rick Boyd, “Rep. Steny Hoyer (D-Md., 5th) said this
month that Waxman was not just one of the best civil servants he’s ever met. He was one of
the best leaders of ‘any enterprise, public or private.’”
Upon his retirement from government service in 2006, Bob brought his wealth of
knowledge and insight to MIL, where he’s dispersed his unique form of ‘benevolence’ for
the last decade. Bob recently celebrated his 91st birthday in October. Please join us in
wishing him many happy returns!

Wedding Announcements

Congratulations to Caroline Strand, SelectUSA Project
Manager, who married Michael Simmons on November 5,
2016 in Crozet, VA.

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