Page 21 - Staff Handbook 2024

Your Roster
Coordinators will roster services to you
according to your:
•
Availability – your nominated days
and times
•
Qualifications, skills and experience
•
Customer choice
•
Service preferences.
Your roster is available in real time.
When services are scheduled they will
be available on your roster, which can
be accessed via the mobile app, or the
web based portal within the My JBC
App.
You are encouraged to check your
roster each evening before your
available days. Most work will be
scheduled in advance; however, for
urgent service requests you may
receive a phone call or text.
If you wish to try different kinds of
services, we encourage you to discuss
this with your employer. It is your
professional responsibility to:
•
Check your roster each time you are
scheduled to work
•
Read all service requirements and
the customer’s care plan
Working for Just Better Care •
Talk to your Coordinator if you do not
feel comfortable with any aspect of
the job.
Make sure you always have a copy of
your roster. You can do this by:
•
Accessing your roster via the mobile
app through My JBC App
•
Keeping a printed copy
•
Keeping a record on your
smartphone calendar.
All customer information, including
that which may be detailed on your
roster, calendar, or in printed/ written
format, must be kept confidential at all
times. Please ensure this information
cannot be accessed by others,
including your family members.
Changes to Your Availability
Changes to your availability can be
requested through your online roster.
Please give as much notice as possible
for extended periods, such as holidays.
In the event you are unwell or unable
to attend a rostered shift, please
contact your local office. Try to provide
them with as much notice as possible
to minimise any impact on customers.
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