Page 53 - Staff Handbook 2024

Red and Yellow Incidents
In the case of an incident, follow the required actions below:
Red Incident
If there is:
Action:
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Blood or bleeding
Unconsciousness
Unusual lethargy
Non-responsiveness
A fall
An assault
Harm
Theft
Seizure
Critical health concern
Immediate danger
Immediate serious risk
1. Call 000
2. Call your local
Just Better Care office
3. Complete a Critical Incident
Report
Yellow Incident
If there is:
Action:
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No immediate risk or danger
Concern but no immediate risk
to safety or wellbeing
A WHS issue
Verbal abuse that has ceased
An unusual event
A near miss
Privacy/confidentiality concern
A suspected possible crime
1. Call your local Just Better Care
office for advice
2. Complete an Incident Report
or Hazard Report
Work Health & Safety 53