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Method Planner







                   Who:
                   Who will be involved? Stakeholders                                      Students & incoming freshman


                   or users?                                                               15 -20 participants



        METHOD 2: Customer Experience Audit
                   How:

                   How will we conduct this method?

                                                                                           We will conduct this method using

                                                                                           worksheets.

                   When:
                   When will this method start?


                                                                                           Next week




                   Duration:
                   How long will this method session                                       It will take 45 mins.


                   take?




                   Tools:
                   What tools will you use with this                                       Customer Audit


                   method?                                                                 worksheets & pencil.
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