Page 39 - Taylor Hall signage-Design Research_Methods-2017

The evaluator(s) attempts to come up
with a “success story” for each step in

the process. If she cannot come up with

one, she instead creates a “failure sto-

ry” and assesses why the user might

not accomplish the task based on the
METHOD 3: Cognitive Walkthrough
interface design. These insights are

then used to improve the usability of the
wayfinding signage.

Cognitive walkthroughs are used to

evaluate whether an system is

understandable and easy to learn based

on the user’s problem solving mental
operations, and can be particularly ef-

fective in situations where a person is

likely to be a first or one time user of the

system.