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Sustainable Development Framework and Policy
3) Good Corporate Governance
Business operations are in accordance with the principles of Good Corporate
Governance, which involves adherence to the Code of Conduct, transparency,
accountability, and awareness of responsibilities to all stakeholders. The Company’s
policies and business practices conform to applicable laws and regulations, including
the implementation of a mechanism to prevent financial crimes and anti-corruption.
This policy addresses the UN Sustainable Development Goals (SDGs) :
4) Risk Management, Business Continuity Management and Financial Resilience
The process to identify, assess, respond and monitor the risks faced by the business which
includes emerging risk and Business Continuity Management (BCM) to ensure that
the amount of risk taken during business operation is in line with the defined risk appetite
set out by the company , moreover, it covers Capital Adequacy Ratio (CAR) which shows
the ability of an organization to withstand and recover from unexpected financial hardship
and disruptions (Financial Resilience).
This policy addresses the UN Sustainable Development Goals (SDGs):
5) Market Conduct
Providing fair service to customers, focusing on their benefits, from product development
and launch process, selection of sales representative, preparation before sales offering
process, sales presentation process, after-sales service, as well as utilization of sales
technology, life Insurance policy benefits payment and delay of life insurance policy
indemnification, complaint handling, and data privacy to ensure that customers,
beneficiaries or the person entitled to claim under the insurance policy are treated fairly,
with quality, accountability and in accordance with relevant laws, rules, and regulations.
This policy addresses the UN Sustainable Development Goals (SDGs):
Corporate Sustainability Integration Department I Muang Thai Life Assurance Public Company Limited 14
