Page 27 - BROCHURE_WELCOME BOOKLET

iServ Extension User Guide

Call Transfers Placing Calls on Hold Call Pick-up

Attended Transfer 1. To place a call on hold: Extension Pick-up

1. Press TRANSFER. Press HOLD during a call. Dial *8 in front of the ringing extension
2. Dial the required number and press 2. To resume a held call: number you want to pick up,

CIRCLE. Press HOLD during a call. and press CIRCLE.
3. Wait for answer and announce.

4. Press TRANSFER. 3-Way Conference Calls e.g. if ext 1925 rings dial *81925
and press CIRCLE

Unattended Transfer 1. Place a call to first party. Group Pick-up

1. Press TRANSFER. 2. Press CONF to create a new conference
2. Dial the required number. call. The active call is placed on hold. If you do not know the ringing extension

3. Press TRANSFER. 3. Enter the number of the second party number, dial *8 followed by the group
4. Place the handset down. and press CIRCLE. pick-up code assigned to you (0-9),
4. Once the second party answers the and press CIRCLE.

Internal Calls e.g. dial *83 and
call, you can consult with them before
adding them to the conference call.
press CIRCLE
Dial an extension number and 5. Press CONF again to join all parties

press CIRCLE. to the conference call.

e.g. dial 1286 and press CIRCLE
Call forwarding

Voicemail Activate Call Forwarding

1.Dial your own extension number. Dial *72 and follow the voice prompts

2.Enter your password. The default to activate.
password is your extension number.
De-Activate Call Forwarding
3.Follow the voice prompts.
Dial *72 and follow the voice prompt

to de-activate.

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