Page 4 - VT Vibe Newsletter June 2019 FINAL

Annual Customer Account Rep Meetings a Success

Our annual CAR meetings took place sessions focused on topics such as how
last month, with our Customer Account to best leverage our tools to serve our
Representatives (CARs) coming together customers better, customer segmentation
from across Western Canada and the and data gathering.
US to take part in a full day focusing
on driving the procurement side of the The day was capped off by a presentation
business and supporting Viterra’s overall by Peter Tustin, who oversees Glencore
success with farm customers. The Agriculture’s global oilseeds portfolio
in Rotterdam. Peter
provided an overview
of Glencore Ag’s
global operations, as
well as an outlook on
global canola markets.

Photos left to right
then above:
• East Region
• West Region
• Central Region
• US Region

Listening to Our Customers

We held our most recent customer forum Ongoing dialogues with valued customers
meeting a couple of weeks ago in Regina. are essential for Viterra in terms of making
Our forum is made up of ten farmers sure that we are prepared with the products
from across Western Canada who and services that our farm customers require.
get together twice a year with Viterra As our industry and farming operations
leadership to exchange information on grow and change, we must be able to adapt
how Viterra is serving its customers and keep pace with changing trends. These
and where there are opportunities for forum meetings are a great example of our
improvement. dedication to customer service and focus on
continuous improvement.

Moose Jaw Rescue

couple of weeks, and went to the facility
On February 27, a third party trucker of the defibrillator to use on the driver to express his gratitude to the team for
delivering to our Moose Jaw facility while Tim headed out to the intersection their quick action in helping him during
collapsed on the ground in our yard. Tim to direct the ambulance to the proper those critical moments. The staff was told
Kristoff, Facility Operations Manager, location. Moose Jaw ambulance and that his chances for survival without their
proceeded to the site with Viterra’s police arrived on scene soon after, efforts and the use of the defibrillator
defibrillator while Brett North (Assistant where he was transported to the local were extremely slim. Great job to those
Mgr.) was already on site to provide CPR. hospital, then to Regina by STARS. He involved for taking the right steps to help
Anthony McDowell (FA 2) took control was released from the hospital after a in a high pressure situation.

4 | VITERRA VIBE SUMMER 2019