Page 7 - Telecom Reseller February-March 2019

January/February 2016
February/ March 2019
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The Latest
The Latest Podcasts
COLWELL
PAGE 15 PAGE 23
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0219_TCReseller_PrintAd_SC100Series.indd 1
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At the time, the focus was on affording
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Organizational Design Determ
Telecom Management Success
Telecom
RUFFIN
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boundaries.
By Pat Patterson, Director of information; (4S)ertvhiceersigfohrtAtovaaycacess their
amended in 1972 to include privacy as an inalienable right for all people.
Every Company
individuals control over the use and sale
AOTMP (www.aotmp.com) ● Collaboration ● Mobility 12 Cloud Questions Efficiency First® Adoption –
Consumer Privacy Act of 2018 (CCPA), which has significant impact in a global
Every Company
being collected about them; (2) the right to
S
ould Ask Itself
in
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es
Nortel Notes
CCPA goes into effect January 1, 2020.
It grants five rights to Californians: (1) the right to know what personal information is
personal information; and, (5) the right to eeqmuanl sdefrovriceloaundsperivciecesvceonnitfinthueys teoxercise tshuerigrep, rdivriavceynrbigyhctosr. pFora-tpioronfistinbtuesriensetesdses
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PATTERSON
herefore andards)
base for companies who need to implement compliant
contact center solutions is similarly wide- reaching.
MELENDEZ continues on page 16 ›› Snom continuesonpage 8 ››
by Timothy C. Colwell, SVP
RESELLER .COM EDUcasts
CO
economy tethered by digital connections
know whether their personal information
impervious to state, country, and continental
is sold or disclosed and to whom; (3) the right to say no to the sale of personal
M VIEW The Latest
Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
By Pat Patterson, Services for Avay
emand for cloud services conti surge, driven by corporations i in software flexibility and scala
how secure is the cloud? No surprise predict security products and cloud- security services will be a nearly $9 b by 2019.
With recent high profile cyber-att companies like Sony and U.S. gover agencies, cloud security is in sharp f
As we said in August, the C-suite l cloud’s flexible OpEx model (often d a subscription-based cloud service) totally grasp the implications of ado cloud. This can lead to well-founded well-founded) fears about the securi solution. As a result, many large com investing in the private cloud, while use of the public cloud.
Activate According to one estimate, compa more than 1,000 employees use an a of 1,154 cloud-based services, “rangi
Nortel Notes
Telecom D
SC 100 Series
The SC 100 headsets make a great impression. From their contemporary sleek styling to great sound for calls and multimedia, they excel in all areas: at your workstation, on the move around the office or on your commute to work, there is a variant tailored to your needs.
With discreet boom arm design, adjustable fit and a choice between acoustic foam or soft leatherette ear pads, the SC 100 headsets are built for flexibility and comfort.
Experience the difference yourself, book a trial at: www.sennheiser.com/sc100series
– Looks as good in the office as on the daily commute:
With sleek contemporary design and bendable boom arm that folds discreetly into the headband
– Sennheiser HD stereo* sound: For calls or listening to music while working
– Flexible device connectivity: With options of 3.5 mm jack**, USB-A and USB-C
– Easy transportation or storage: Thanks to an innovative fold-flat ear cup design
*Available on dual-sided variants **Available on SC 1X5 variants
PCI Compliance the Contact Cent Don’t Let Your Cl Be Fooled into Complacency
MELEN
by Will Melendez, Executive Vice Pr Global Sales at Vo (www.voice4net.c
The PCI Security Standards Cou established strict guidelines for that accept credit card paymen host of developments into motion fo that utilize contact centers—and con for resellers of contact center solutio compliance mandates are rigorous, f compliance can be debilitating, and t leniency being offered to violators.
The extent of organizations that ar to PCI compliance is staggering. Mo million businesses in the United Stat card-based payments, through onlin and voice communications, and are t subject to PCI DSS (Data Security St regulations. This means the market
your potential
PATTERSON continues
Director of
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dedicate time and resources to understand panies are PATTERSON continues on page 21 ››
all related laws and regulations across the slowing their
global, as the rapidly evolving information
PCI Compliance in
nies with
and data privacy landscape is defining
verage new rules for operations in global digital ng fromeconomy. n
the Contact Center:
Snom and
on page 21 ››
Don’t Let Your Clients
in
Be Fooled into
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Complacency er: announce
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comprehensive
technology
MELENDEZ
partnership
by Will Melendez, Executive Vice President of
Global Sales at Voice4Net
(www.voice4net.com)
TSnom, a German pioneer and leading DEZ mheaPnCufIaScetucurerritoyfSptarnofdeasrsdiosnCaol uancdilehnatesrprise IePstapbhloisnhesdasntrdicTtEgLuEidSe,litnhespfroordcuocmerpaonf ies
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have formed a new technology partnership.
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p1-24_TR_JanFeb_2016.indd 13 MELENDEZ continues on page 16 ›› 05/02/2016 20:02