AvayaExtra Q1 2018

Avaya News ■ Partner News ■ DevConnect News
2nd Quarter 2018
03 Avaya Completes Acquisition of Spoken
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04 Avaya Unveils New Mobile Cloud Service for Contact
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05 Avaya Launches Cloud Master Agent Program
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Feds Want 21st Century Collaboration Tools Despite Legacy System Limits
DOTSON
by Jerry Dotson, Vice Presi- dent, Civilian Accounts and Advanced Programs,
Avaya Government Solutions
Newly released survey results may mean big changes are on the horizon for government agencies. e survey,
conducted by the Government Business Council and underwritten by Black Box and Avaya, shows that the federal government’s outdated IT infrastructure is struggling to keep up with modern mobility and collaboration demands, and is even impeding the adoption
of 21st century uni ed communication and collaboration tools. And, despite e orts by the White House to push agencies to modernize IT, the momentum does not seem to be translating into improved collaboration yet.
In the survey, 38% of federal employees
said they had little or no con dence that their agency’s existing infrastructure can support the latest advancements in collaborative technology. is low level of con dence is strongly at
odds with the clear need for collaboration technology.
Nearly half (47%) said that they need to collaborate with colleagues working from di erent locations on a daily basis, while 72% said they need to do so on a weekly basis. Over half (52%) said that they personally have a need to work outside their o ce at least once
a week, and 27% said they need to do so on a daily basis. Overall survey results suggest that telework in the federal workplace is evolving into a vision for a uni ed o ce that bridges traditional and remote work environments.
ese results are hardly surprising: telework has been a rising trend for years—and undoubtedly is here to stay. However, despite the high demand for mobile collaboration,
the ow of new collaborative technology into federal agencies seems to be lagging. Only
37% feel that their agency is prioritizing collaboration technology. And 40% are disappointed with their agency’s current level of mobility: 27% are dissatis ed, and 13% are very
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establishing a uni ed o ce sooner, rather than seamlessly across multiple devices and locations. employees. With federal telework trends on later. e need for uni ed communications is
dissa
As the concept of the modern o ce continues to evolve, agencies must make sure that they
tis ed, with th
e ability to condu
re scaling wit ct work a
h the expect
ations of their
the rise according to the latest OPM reporting, agencies need to be considering their plans for
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