Page 8 - Telecom Reseller May June 2019

8 Telecom Reseller
May/June 2019
Noetica Granted U.S. Patent
for Live Person Detection in an
Automated Calling System
...continued from page 5
quick and easy to deploy LPDTM solution
is implemented, every outbound call is automatically and interactively analysed by the AI module using the actual voice of the agent and a highly accurate decision
is made within seconds as to whether a person is present, or if it is a machine on the other end of the line. When a live person is detected the call is automatically routed to the same agent whose voice was used by the AI segment of the call. Crucially, Noetica achieves this without any pause in the natural flow of a telephone interaction and without any initial time delay as experienced in the past with less advanced technologies.
Noetica has won an Innovation in Contact Center Technology Award and was shortlisted for a prestigious 2019 UK National Innovation Award, in recognition of its technology that blends human and AI. Founder and CEO of Noetica, Danny Singer, explains: “LPDTM is breathing new life into the practice of using AMD that many contact centers had been resigned to switching off altogether.”
Earlier this year, Noetica announced
that it had expanded its customer-base
in North America, with contact centers investing in its SynthesysTM productivity suite, SmartBoundTM dialler solution and the Noetica Voice Platform (NVPTM) telephony suite. Singer adds: “This latest Patent marks a major step forward in our plans to grow our
market share in the large and vibrant North American contact center market.”
Noetica’s products are marketed in North America mainly under the Mitel brand through their channel partner network
as Mitel MiContact Center Outbound (https://www.mitel.com/en-gb/products/ applications/contact-center/other/ micontact-center-outbound).
In this short video, Danny Singer explains how LPDTM is easily deployed and used within the contact centre: https://www. youtube.com/watch?v=sJa67e-a4Qg
The LPDTM solution is available now
from Noetica and a video presentation explaining the technology in more depth can be found here: https://www.youtube.com/ watch?v=BZ-H3IRXMoQ .
About Noetica
Established in February 1997, Noetica is a British, London based software company operating globally specialising in the development and delivery of customer contact systems. For over 22 years Noetica has perfected a highly original set of contact center productivity tools (SynthesysTM), advanced outbound technology (SmartBoundTM) and a comprehensive telephony platform (NVPTM). Noetica provides cost effective, high end contact center productivity software. The company’s product range, as refined over the many years of its history, has consistently remained at the forefront of innovation in the contact center technology space. By combining
the rich functionality of its comprehensive product offering Noetica is able to provide tailored solutions to suit any contact center across industries. n
Sidepath Achieves Platinum Partner Level with Intelisys
Petaluma, CA - Intelisys, Inc., a ScanSource company, and the nation’s leading provider of technology services, announced Sidepath Inc.
as its newest Sales Partner to reach Platinum Sales Partner status.
The award was accepted during
a celebration held at Intelisys’ headquarters in Petaluma, CA, and was attended by top executives from Intelisys, the Sidepath team, and many more participating remotely from across the United States.
To commemorate the significant milestone, Intelisys will forevermore recognize April 18 as Sidepath Day. Sidepath was also presented with an all-expenses paid “Trip for Two to Anywhere in the World.”
Founded in 2002, Sidepath, an
IT Solutions Provider/technology integrator offering hardware, cloud and connectivity solutions, is dedicated to helping its clients utilize innovative enterprise technologies to better align IT with the needs of their businesses. With expertise
in data center transformation, software defined networks, SD-WAN, hyper-converged infrastructure, hybrid cloud, UCaaS
and CCaaS technologies, Sidepath delivers design, implementation, and support of holistic and user- friendly solutions. The company’s deep industry knowledge and expertise, meticulous processes, stellar reputation and dedication to exceptional service and guidance, are fundamental elements of its extraordinary growth and success as an Intelisys Sales Partner.
“As the convergence of the IT
and telecom industries shapes the future of technology, Sidepath’s transformation to delivering hardware and cloud carrier solutions is strategic, intelligent, and remarkable. They are ahead of the curve and an exceptional example for other businesses looking to make the pivot,” said Jay Bradley, President of Intelisys. “We are thrilled to honor Sidepath’s incredible achievements and success, and welcome them to the Platinum Partner family. We look forward to supporting Sidepath’s continued growth and success, and we are thankful for their partnership and friendship.”
To learn more, visit www.Intelisys. com and www.scansource.com. n