Coredial Cloud Report Fall 2019

CoreDial Cloud Report
CoreDial Launches CoreNexaTM Contact Center Certification Program
Latest Channel-centric Initiative Empowers Qualified Partners to Sell and Support Contact Center Opportunities With Full Control Over the Implementation, Service and Billing of Innovative CCaaS Solutions.
SEPTEMBER 2019
Special
to delivering the value of CCaaS for their customers. More control and influence over the entire process, and the ability to build lasting and profitable customer relationships should prove to be a winning combination for the channel.”
The CoreNexa CCaaS (Contact Center as a Service) platform includes a robust Interactive Voice Response (IVR) solution in addition to Contact Center’s award-winning omni-channel capabilities, delivering compelling and complete customer engagement tools that are often only available
or accessible to larger enterprises. Bucking the high costs, deep pockets and deeper technical complexity associated with typical contact center technology, the solution incorporates voice, web chat, SMS, email, IVR, presence management, and custom CRM integration at a competitive
and accessible price point for SMBs. Flexible deployment options enable Partners to sell CoreNexa Contact Center as an added service to
CERTIFICATION continues on page 3
In late Q2-2019, CoreDial announced the first version of its innovative CoreNexaTM Contact Center
Certification Program. Initially targeted at qualifying partners demonstrating an ability to sell and support CC
deals, having the necessary technical acumen, and of course a desire to build a scalable CC practice. The program is intended to enable qualifying partners to be self sufficient and deliver maximum value to the end customer, and move beyond the archaic Agent programs offered by other CC platforms. There is no fee to enroll.
Designed for CoreDial Partners who have the technical proficiency and resources to succeed in
selling contact center solutions
to a discerning marketplace, the certification program enables them to pursue opportunities autonomously and directly manage their customer relationships. It includes sophisticated training that teaches those Partners to properly identify and sell contact center opportunities into both traditional and non-traditional
contact center environments (think any customer-facing department
or workgroup within a company). Certified partners are also able to offer professional services to deliver added value to customers.
“By offering CoreNexa Contact Center, our Partners deliver in- demand customer engagement
solutions and improve their position as the trusted advisor for their customers,” said Alan Rihm, CEO at CoreDial. “The Certification Program trumps the old-style Agent programs by empowering select channel partners to take CCaaS solutions
to market, and control the end-to- end process. Much like our UCaaS services, this program is designed to enable our channel partners to utilize our CoreNexa platform and services to identify and propose optimal CCaaS solutions for the customer, control the implementation process, service, support, and of course billing. We believe this initiative will be transformative for channel partners who understand and are committed