Page 7 - Telecom Reseller March-April 2020

March/April 2020
Technology Empowering Resilience
than it is today. To that end, the Federal Communications Commission (FCC) has launched the Keep Americans Connected Pledge. FCC Chairman Ajit Pai announced this initiative to ensure Americas do not lose broadband or telephone connectivity during the pandemic. The initiative asks broadband and telephone providers to voluntarily take the pledge, which reads:
Given the coronavirus pandemic and its impact on American society, [[Company Name]] pledges for the next 60 days to: (1) not terminate service to any residential
SKC Communications Joins RingCentral’s Partner Program
to Bring Cloud Communications Solutions to US Enterprises
ELMONT, CA - SKC Communications, a nationwide
leader in cloud-based solutions, will
join RingCentral’s award-winning channel partner program to bring industry-leading cloud communications and contact center solutions to enterprise customers across the US.
“An increasing number of organizations across industry verticals are transitioning from legacy on-premise systems to
cloud communications solutions for effective customer communication and collaboration,” said Jeff Holton, CTO at SKC Communications. “By adding RingCentral’s market-leading unified communications as a service (UCaaS) and contact center offerings to our portfolio, we will be able to bring our
Telecom Reseller 7 customers the leading solutions they need to
achieve greater business outcomes.” RingCentral works with world-class
distributors, master agents, channel partners, and carrier partners to deliver cloud communications solutions to businesses around the world. Ranked in the CRN
5-Star Partner Program Guide for five years in a row and recognized as a leader in the Gartner 2019 Magic Quadrant for Unified Communications as a Service Worldwide, RingCentral provides mobile-first voice, video meetings, team messaging, digital customer engagement and integrated contact center solutions as a complete, seamless experience. Easier to manage and more flexible and cost-efficient than legacy, on-premise communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile and distributed workforce.
“SKC Communications has a strong network of business customers thanks in part to its industry expertise in unified communications and ability to exceed customer expectations,” said Zane Long, SVP of Global Channel Sales, RingCentral. “We look forward to working with them
to help their customers modernize
their communications infrastructure by transitioning to cloud solutions.”
More at https://www.ringcentral.com/. ■
TIMOTHY
C. COLWELL
B
by Timothy C. Colwell, SVP Eciency First® Adoption – AOTMP (www.aotmp.com)
or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
The COVID-19 pandemic has changed the rules of social and business engagement. Social distancing, while not permanent, is the new normal. In an always connected, work-life blended society one might think that the internet is primed to support America’s voracious consumption and transmission of content. The reality
is Americans have never experienced a communications shift like the one that began in March 2020. Hundreds of millions of people are now remote.
Closing the digital divide and supporting connectivity has never been more relevant
(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
(3) open its Wi-Fi hotspots to any American who needs them.
Hundreds of service providers have singed the pledge to date. Visit https://www.fcc.gov/ keep-americans-connected to view the list of pledged vendors and to learn more about how the broadband and telephone services providers are supporting connectivity and bolstering resilience across America. ■
Stop Unwanted Robocalls
Unwanted robocalls have gone from a nuisance to a serious problem:
• There were 3.4 billion robocalls in April 2018—the biggest month ever.
• The Do-Not-Call list isn’t working.
• Perpetrators are neighbor-spoofing with fake caller IDs to trick
people into answering their robocalls.
• Robocalls are filling carrier networks, yet call completion rates are down because people aren’t answering their phone calls—higher costs, lower revenues.
Robocall Solutions
TransNexus software provides several methods of preventing robocalls from flooding your network and bothering your customers:
• Robocalling fraud triggers
• Targeted pumping triggers
• Reputation service
• Blacklisting to prevent neighbor-spoofing
• Customer-maintained blacklists
• Shield database of high-risk numbers
• Secure Telephone Identity (STI) using STIR/SHAKEN
For information about these robocall prevention capabilities, visit our website at bit.ly/robocall-prevention or email info@transnexus.com.
About TransNexus
TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. We have over 20 years' experience in providing telecom software for least-cost routing, billing support and prevention of telecom fraud and robocalls. For more information, visit our website at transnexus.com.
#StayHome
COVID-19
Microsoft Teams
Voice Activation
Service Pack
In these uncertain times, SOFTEL are supporting the new “at home” workforce, flash-enabling enterprise voice channels through E1 Microsoft Teams, keeping the voice of the workforce connected around the globe.
www.SOFTEL.com
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