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Every Company
COLWELL RUFFIN PATTERS PAGE 15 MCCAUSLANDPAGE 23 billion robocalls were placed nationwide,
Every Company
TE OM RER.COM
BOB
n December 2019, a staggering 4.6
VIEW
The Latest
Podcasts Telecom Management Success Telecom Robocall AbuD
EDUcasts
0619_TCReseller_PrintAd_SDW5064.indd 1
million businesses in the United States a for resell6e/1r9s/1o9 f9c:3o6nAMtact center solutions. PCI
COLWELL
RUFFIN
Government Aairs at West nowpartofIntrado
emand for cloud services continu further penalizes telecom fraud violations
Organizational Design Determ
S
in
h
es
ould Ask Itself
42 percent of which were scams. Now,
byBobMcCausland,Vice By Pat Patterson, Dir
Nortel Notetshanks to the passage of the Telephone PresidentofRegulatoryand Services for Avaya
se Criminal Enforcement and TelecomServicesandFlowroute, Deterrence Act (or the TRACED Act), which
PATTERSONsurge, driven by corporations inte and was signed into law that same month,
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PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com
the Cont
Don’t Let
Be Foole
Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
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OM
consumers w
illhaveimnosroeftpwroatercetifloenxsibilityandscalabili
against these pesky, invasive interruptions.
how secure is the cloud? No surprise, an
By Pat PatItearpspolanu, dDitrheecntoerwolfegislation and look
predict security products and cloud-bas
Servicesfofrowr aArvdatyoaa future with
security services will be a nearly $9 billi
calls—a sentiment I’m sure is shared by the
by 2019.
recipients of the 58.5 billion robocalls that
What’s required from CSPs under the
ate cloud, while slowing their
TRACED Act?
ud.
estimate, companies with
iance in
service provid
pliance in
ency
by Will Melendez, Executive Vice Presid
P
ers
are
req
C
Under the TRACED Act, CSPs and voice
ployeesteucshenaonlogaiveesrtahgaet support and facilitate call
I
C
fewer fraudulent
ud services continues to
were placed natioWnwitihdereince2n01t9h,iagshwpelrloafislbeycyber-attack
by corporations interested
providers of legitimate, consumer-consented
companies like Sony and U.S. governme xibility and scalability. But
robocalls.
agencies, cloud security is in sharp focu
ud? No sAurspwreisper,eapnaraelytosthsead into the new era
As we said in August, the C-suite like
of fewer illicit robocalls, it is important for ducts and cloud-based
cloud’s flexible OpEx model (often depl communications service providers (CSPs)
be a nearly $9 billion market
a subscription-based cloud service) but to understand the implications of the new
law and their otobtliaglalytiognrsaosputtlihnedimwpithliicnathioens of adoptin
profile cyber-attacks at
new legislation. In response to the TRACED
cloud. This can lead to well-founded (an
and U.S. government
Act, some providers have already started
well-founded) fears about the security o rity is inpusthtianrgpSfToIcRu/SsH. AKEN protocols in place
solution. As a result, many large compa
to verify callers. But others aren’t quite there ust, the C-suite likes the
investing in the private cloud, while slo x model (often deployed as
yet.
Let’s take a ulosoekoaft theTpRuAbCliEcDclAouctda.nd d cloud service) but may not
STIR/SHAKEN. I will walk you through how
According to one estimate, companie
lications of adopting the
STIR/SHAKEN works, why it aims to flag
more than 1,000 employees use an aver
to well-cfaollusnradtehder(tahnandbnloctksothem, as well as some
of 1,154 cloud-based services, “ranging
of the impacts of complying with STIR/ about the security of a cloud
SHAKEN.
many large companies are PATTERSON continues on p
uire
dt
Global Sales at Voicet4hNaettutilize contact centers—and conseq therefore help protect consumers from
(www.voice4net.com)
o
for resellers of contact center solutions. becoming victims of bad actors.
HowwillSTIRco/SmHpAliKaEnNcehmelpanCdSaPtsesanarderigorous,fees y Standards Council has
their customceorms?pliance can be debilitating, and ther
ct guidelines for companies
STIR/SHAKEN seeks to reestablish trust
leniency being offered to violators. dit card payments, setting a
The extent of organizations that are s s into motion for industries
m
o dev
Be Fooled into
progress of STIR/SHAKEN deployments by
act Center: Complacency
the end of 2020 and includes a requirement
for CSPs to have implemented STIR/
SHAKEN within 18 months of the passage
Your Clients
of the law, which would be June 2021. With
that said, there is some flexibility based on
region and size. For example, some smaller
d into MELEND whereas larger more mainstream carriers
rural carriers have until June 2022 to comply,
will be held to the June 2021 timeline.
What is STIR/SHAKEN?
STIR (Secure Telephony Identity Revisited)
and SHAKEN (Signature-based Handling
of Asserted inT
(www.voice4net.com)
formation using toKENs) are the frameworks created to identify illegally
MELENDEZ he PCI Security Standards Counci spoofed caller-IDs and help prevent illegal
robocalls. established strict guidelines for co Essentially, STIR/SHAKEN provides
that accept credit card payments, s indications that can be used to determine
by Will Melendez,
Executive Vice Presidheonsttooff developments into motion for in whether a call is fraudulent and can
p
elo
the Contact Cente
authentication. The FCC has proposed rules services, “ranging from
that will require CSPs to implement STIR/ RSON cSoHntAinKuEeNs —onapnaignedu2s1try››standard that allows
Don’t Let Your Clie
providers to cryptographically sign calls in
the SIP header.
The law also mandates the FCC to report on
l
p
Global Sales at Voice
to PCI compliance is staggering. More t
base com
0555_TR_MarApr2020.indd 5
The extent of organizations that are subject 08/04/2020 19:58 companies who need to implement
● BOB MCCAUSLAND continues on page 6 enters—and consequently,
card-based payments, through online, compliance mandates are rigorous, fees for non-
and voice communications, and are ther compliance can be debilitating, and there is little
leniency being offered to violators.
subject to PCI DSS (Data Security Stan
regulations. This means the market
RC
o l
O
e
e r
e o
s
s s o m
f n w
s a f
a
r n
E
4
l m e
u P f
u h
m d
to PCI compliance is staggering. More than 12
r