PlantOperationandMaintenanceNewsletterMarch2017

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BPS STORYBOARD - February, 2017 - VOL V, ISSUE 5 - PAGE 1
February 2017 Volume V, ISSUE 5
Customer Care Center Serves All
Last year’s reorganization of district personnel moved area office staff to various locations around the organization. It was quickly evident that some provisions had to be made for the excellent level of customer service that those offices provided as support for parents, principals, and other stakeholders. The customer care center (CCC) at ESF was launched prior to the 2016-17 school year and this department is this month’s BPS/Sprint Superhero.
phone and in person to assist with concerns and information. “I am able to facilitate communication with parents and community members who have a problem or conflict with some aspect of our programs or facilities,” Piccolella said. “I provide information and resources that help our families and community members to better understand policies and procedures, as well as state and federal law relative to athletics, transportation, academics, discipline, residency, etc.”
Linda
Piccolella, the customer care administrator, leads a
team of two customer care representatives
“One of the aspects I enjoy most about my
job is learning something new every day. I am constantly learning something from internal or external customers,” said TJ Hiller, customer care representative. “One day you’re being asked for Oprah Winfrey and and the next you’re being asked why a school won’t allow a child to eat squirrel at lunch. The variety of calls and
on-site customer interactions certainly keeps
you on your toes because you never know
who are available on the
Linda Piccolella, customer care center administrator, hard at work at her desk in the ESF lobby.
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