StoryBoardSept2016

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BPS STORYBOARD - September 30, 2016 - VOL V, ISSUE 2 - PAGE 1
Septtember 30, 2016 Volume V, ISSUE 2
Transportation Strives for Excellence in Customer Service
North area transportation supervisor, Andy West, began his career in transportation more than 20 years ago working for Disney. “I still have some of the Disney pixie dust so excellent customer service is big with me,” he said. “We don’t want late buses. That hinders learning.” By excellent customer service, West means getting kids to and from school as safely and efficiently as possible.
requests from parents, and travel to schools to observe drop off and pick up and answer any questions or concerns the schools may have. West is on call 24 hours a day, seven days a week as BPS buses are engaged
West oversees the daily operation of 62 bus routes in the north area of the county. The day begins in his office in Titusville at 5:45 a.m. when the office opens and bus drivers arrive to start the morning runs. Staff is on hand to be sure buses are mechanically ready for the day and put on spare buses if needed. Most buses make three runs—one each for elementary, high, and middle schools. Drivers return to the bus compound
by 10 a.m. and return around 1:30 p.m. to do the afternoon runs.
for field trips that cover all hours.
During that break time, West and his office staff watch bus video for student behavior, reply to
a recovery bus will be sent as the police report
In the event of an emergency with a bus, West travels to the scene. “We do everything we can to be on the scene (of an accident or medical emergency),” West said. “Most of the time, however, if an ambulance is called, it has come and gone before we arrive.” Most crashes do not involve injuries. West explained that usually
North area transportation supervisor, Andy West .
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