Page 3 - FCSF New Patient Guide NPG0516 1.30.18

WHEN YOU ARRIVE
YOUR EXPERIENCE
We ask that you arrive on time for your scheduled appointments.
Whether you have come to FCS for primary treatment or a second Upon arriving for your appointments, please check in with our
opinion, our pledge is to provide the best possible experience and Patient Service Specialist (PSS) at the front desk. During the check
outcome. It’s only natural for you and your family to have questions in process, you will be asked to validate your name and date of birth,
about your diagnosis and treatment options. At FCS, our goal is to along with any updates to your insurance or contact information. If
provide as many answers as possible.
you have any changes in your medical history, please be sure to let
During your initial of ce visit, you will have the opportunity for your nurse or doctor know upon arrival.
an open conversation with your physician. You will learn about
treatment options that are available, what they involve and how SCHEDULING APPOINTMENTS
our experienced team will support you throughout the process. A Please call the main of ce number at your chosen location between
nurse practitioner or physician assistant with advanced educational 9:00 a.m. and 4:30 p.m., Monday through Friday, and an FCS
preparation may also be available to work closely with your team member will be pleased to help you. If you need to cancel or
physician in providing your care. reschedule, we ask that you notify us at least 24-hours in advance.
A listing of main of ce numbers can be found on the FCS website
We encourage you to write down all your questions ahead of time
and, if possible, bring a friend or family member with you to your at FLCancer.com/Locations.
of ce visits. With a second pair of eyes and ears, you’ll be less likely Should you need to reach a physician before 9:00 a.m. or af er
to forget something important. We will work together through the 4:30 p.m., please contact your of ce location and the on-call
decision-making process to develop personalized plans-of-care that physician answering service will handle your call accordingly.
are optimal for patients and families.

FLCancer.com 3