Page 21 - FIN435 RHB vs BPMB
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3.0 Part B : The characteristics, advantages and disadvantages of the banking products
               and services of RHB Bank.
                                             RHB Bank Product And Services

                  I.   Internet banking service

               RHB now is financial services provide by RHB Bank via computer and telephone. Since the
               development of technology, RHB Bank had step up to provide the best online service for the
               convenience of their customer. RHB online banking or commonly known as RHB Now is a
               online banking system that mainly :

                     To facilitate customer with online banking services such as balance check, funds
                       transfer , e – billing and reload service.
                     RHB Now e- banking consist of RHB phone banking and RHB mobile banking.
                     An updated system and security such as fingerprint access, secure word
                       authentication login and one time password for fund transfer activity.
                     The latest version of RHB now enables customer to transfer via mobile number,
                       email address and Facebook rather than bank accounts.

               Other RHB online banking features include :

               JomPAY : JomPAY is a National Bill Payment Scheme that allows customers to pay bills
               conveniently and securely via Internet & Mobile Banking platforms such as RHB Now.

               RHB-PayPal : An exclusive collaboration between RHB and PayPal, the world's No. 1 online
               payment service. Together RHB and PayPal are about to change the way you transact
               online. RHB-PayPal allows you to top up PayPal Account and Send Money via PayPal.

               FPX : an online payment gateway that facilitates interbank transfer of funds whenever
               customers make a payment for their online purchases and for business you can start
               accepting payments and in return allows you to sell and grow your business more.

                   Advantages  Of RHB Internet Banking         Disadvantages Of RHB Internet Banking




                 Ease customer transaction activities such    Customer data become vulnerable and
                 as money transaction and billing payment     could lead to phishing scams such as email
                 with cashless transaction.                   phishing.




                 Convenience because it 24 hours available    Possibility of fraud. Some cases happen
                 and customer don’t have to come to bank      when scammer imposed as bank officer to
                 branches and could saves their time.         gain personal information such as
                                                              password and id from customer.



                 Environmentally friendly and more            Lack of personal guidance and assistance
                 economic because bank don’t have to use      from bank officer such as personal advisor
                 paper  for documentation such as receipts    due to no personal contacts activity.
                 and can save their cost.







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