Page 271 - Keys To Community College Success

get analytical

GIVE CONSTRUCTIVE CRITICISM

Complete the following on paper or in digital format.
Think of a situation that could be improved if you were able to offer constructive criticism to a friend or family member.
1. Describe the situation and name the improvement you seek.

2. magine that you have a chance to speak to this person. First describe the setting—time, place, and atmosphere—
I
where you think you would be most successful.
3. Now develop your “script.” Analyze the situation and decide on what you think would be the most constructive
approach. Free write what you would say. Keep in mind the goal you want your communication to achieve.
Revise what you wrote as necessary.
4. Finally, if you can, make your plan a reality. Will you do it?
5. If you do have the conversation, analyze the result. Was it worth it?

■ Different cultures use body language differently. Be aware that ways of standing,
sitting, or looking may mean different things in different countries. For example,
in the United States, looking away from someone during a conversation may be a
sign of anger or distress; elsewhere, the same behavior can signify respect.
■ Nonverbal communication strongly influences first impressions. Nonverbal elements
including tone of voice, posture, eye contact, and speed and style of movement usually
have a bigger impact than the actual words you say.
Although reading body language is not an exact science, the following practical
strategies will help you use it to improve communication.

■ Pay attention to what is said through nonverbal cues. Focus on your tone, your
body position, and whether your cues reinforce or contradict your words. Then
look for meaning in the physical behavior of your listeners. For example, if their
arms are crossed, they may be resisting what you are saying.
■ Adjust behavior based on cultural differences. In cross-cultural conversation, dis-
cover what seems appropriate by paying attention to what others do and how they
react to you. Then consider changes based on your observations. For example,
when meeting someone from Japan for the first time, a nod or a small bow might
be the most appropriate gesture.
■ Adjust body language to the person or situation. What body language might you
use when making a presentation in class? In a meeting with your advisor? When
confronting an angry coworker? Think through how to use your physicality. For
example, when making suggestions, you might consider opening your arms or hands
to show you are open to ideas.
Effective verbal and nonverbal communication play a big part in your success in
school and work, especially when you are part of a team.

Work in Teams Diversity and Communication

Much of your school and work experience will involve teamwork, both in-person and
virtually. Being part of a team means knowing how to collaborate as well as how to lead.

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