Page 10 - PowerPoint 프레젠테이션

⚫ 3. 奥齿泰TSPC 顾客应对 Customer Service Dashboard

First Call Resolution 80%
Percentage of Calls 40%
27% 60%

20%
0%
Visit Resolution

62%
First Call or Wechat Second Call Visit

设备的上门解决问题超过62%以上

Avg Response Time
Response Time By Weekday
37sec 62 55
Response Time Sec 31 36

Best Day To Call 29 22 25

Tuesday

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
快速反应上门解决问题达到62%以上

⚫ 4. 奥齿泰TSPC 核心顾客 Core Customer Management

900 98% 100%

800
95%
700 94% 93% 95%
600
500
90%
400
300
85%
200
100
0 80%
A等级客户 B等级客户 C等级客户 D等级客户
6次/年 4次/年 3次/年 2次/年
A 级， 。
客户数 拜访数 拜访率
客户级别访问达成率