Page 9 - PowerPoint 프레젠테이션

⚫ 1. 奥齿泰TSPC 管理系统 Customer Service Dashboard

¥73,579 100% Customer Satisfaction
Total Parts Revenue Parts Support Costs
2022 To Revenue 2022
Parts Revenue & % Of Support Costs To Parts Revenue 4% 2% 2%
¥100,000 150% 17% 92%

120%
¥80,000
Parts Revenue ¥60,000 90% % Of Support Costs Positive 75%
60%
¥40,000
¥20,000 30%

¥0 0% Very Satisfied Satisfid
2016 2017 2018 2019 2020 2021 2022 Neutral Unsatisfied
Parts Revenue % Of Support Costs Very Unsatisfied

出保后尽管公司有规定收取费用，但是免费，只收零 客户的满意度超过92% 以上
件费用。（73,579元/ 2022年）

Costs Per Support Avg Time To Solve An Issue

Less than 6 hours 62%
¥105.00 37%
27%
less than 12 hours
¥70.00 45%
12-24 hours 8%
¥35.00 12%
More than 24-48 hours 3%
¥0.00 6%
2016 2017 2018 2019 2020 2021 2022
Avg 5Years May,2022Y
Parts Cost Per Support Avg Parts Cost Per Support
平均维修服务费70元 / 台 / 年 维修服务12小时内解决问题的超过82%以上

⚫ 2. 奥齿泰TSPC 管理系统 Customer Recommendation

Net Recommendation Score Customer Retention

Target>=90%

-100 100 92%
+64

Recommender 1152(67%) 97% 97%
95%
94%
Passive 528(31%) 92%
90%
89%
Detractors 48(03%)

%Recommender - %Detractors =64% 2016 2017 2018 2019 2020 2021 2022
同行推荐率64%率 92%以上的客户信任和坚持