Page 27 - C:\Users\Evans Moetji\Desktop\DPSA Guideline Digital Flipbook\

GENERIC STEP BY STEP APPROACH STEP ONE

There are various ways to determine maximum travel distance standards for different types of service
points and settlements:

 Conduct workshops and meetings in your department to estimate travel distance/ time standards
that you think are reasonable.

 Consult beneficiaries or conduct surveys to gain an understanding of how far they are traveling at
present and what they believe would be a reasonable distance.

7. Mode of transport

Define the preferred or most prevalent mode of transport used by the target population in traveling
to service points in various areas as these have an impact on travel times. There are four main
modes of transport: pedestrian, bus, taxi and motorcar transport. Metro rail services are provided
in some metropolitan areas. Information on the preferred mode of transport can be obtained from
beneficiaries through independent, structured surveys or informally through consultation with
beneficiaries at service points.

Consider the impact of other available access channels
through which information and services can be provided

to beneficiaries.

8. Population threshold of service point

The population threshold of service points refers to the minimum and/or maximum number of
beneficiaries that can be served at such a facility in a given time, for example, per day, per month or
per year.

Consider the impact of other available access channels through which information and services
can be provided to beneficiaries, for example, through information and communication technologies
such as web portals and telephone. The availability of such access channels could lessen the need
for people to travel to service points, which could reduce the demand for such service points.
9. Service standards

Service standards refer to minimum measures or levels at which service points have to operate;
these measures generally have time, cost, quality, equity or quantity dimensions. For example, the
processing of an application may take 45 minutes if adequate staff and processes are in place.
22
22