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GENERIC STEP-BY- STEP APPROACH STEP ONE

Note that municipalities and provinces are responsible for developing spatial development frameworks
to coordinate planning at local and regional levels, and you should consult with them in developing
your department’s access standards. The Department of Public Works and Infrastructure as well as the
Department of Transport are also key stakeholders as they are responsible for providing infrastructure.

Align the draft geographic access standards of your department with those of complementary services
provided by other departments, where possible. Such alignment facilitates the clustering of facilities of
various departments closer to communities and closer to each other.
Geographic access standards are indicative only due to
the increasing mobility of people in some communities and

their choice to use facilities in other areas.

ACTIVITY 4: DETERMINE THE IMPLICATIONS OF ACCESS

STANDARDS

Once you have developed the draft access standards you should test them by means of an accessibility
study. The statistics and maps that are produced will assist you in determining the following:

 The percentages of people who would fall within and outside of the parameters of the draft access
standards in different areas.

 The possible need for additional strategies, additional facilities or other measures to improve levels of
service provision and access.

 Possible resource and cost implications of implementing the draft access standards and whether
they are affordable and sustainable for your department.

Then determine whether the parameters of the draft access standards should be adjusted upwards or
downwards.

ACTIVITY 5: SUBMIT ACCESS STANDARDS FOR APPROVAL

All service delivery standards of your department, including access standards, should be approved by
your Minister or Executing Authority. Thereafter they should be published in your Service Charter.

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