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GENERIC STEP-BY-STEP APPROACH STEP THREE

ACTIVITY 1 – DETERMINE THE DEPARTMENT’S ACCESSIBILITY STUDY NEEDS

Steps to determine your department’s accessibility study needs are:

a) Conduct a document study.

b) Consult internal and external stakeholders, such as service beneficiaries.

c) Undertake a preliminary analysis.

A Conduct a document study

A desktop study will assist you in identifying key information about the services of your department. It
is important to have a good understanding of the various services that are provided, and how they are
delivered to the public.

Among others you could consider your department’s constitutional and legal mandates, strategic plan,
organisational structure, service charter and infrastructure development plan. These should provide
valuable information about the following:

 Key services.
 Beneficiaries and stakeholders.
 Service delivery norms and standards.
 Service delivery model which among others provides information about key service delivery
mechanisms.
 Different types of service points.
 Administrative or service catchment boundaries of your department, e.g. police precincts or
magisterial districts.
 Key factors and planning criteria used to determine the need for service points.
 List of existing and planned service points.
 Previous spatial research conducted by your department.

B Consult internal and external stakeholders

Conduct a survey at service points for feedback from beneficiaries on how accessible service points are
and what constraints people experience in accessing them. This survey could be random or targeted.
Use a short evaluation form to see what problems people are experiencing.

You can also use focus groups to identify accessibility challenges as well as possible opportunities for
dealing with them. These can include internal and external stakeholders.

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