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GENERIC STEP-BY-STEP APPROACH STEP THREE

The regional and local offices of your department that are closer to the service delivery interface
should also be able to provide useful information about the access needs of your beneficiaries and
stakeholders. For example, staff may indicate that queues are long and that they are unable to manage
the number of applications that they are receiving.

C Undertake a preliminary analysis

Conduct a preliminary assessment to assist you in determining possible factors that should be
considered in determining the scope of the accessibility study. You could, for instance, collect and
analyse user statistics to:

 Estimate the overall population demand for services.
 Identify preferences for services in various geographical areas.
 Assess whether there are too few or too many service points in relation to the size of the beneficiary
population in different areas.
 Determine possible capacity constraints at service points and whether service points are performing
at the required standard.

You should also consider the geographic characteristics of the study area to identify possible barriers
to access.

ACTIVITY 2 – PLAN THE ACCESSIBILITY STUDY

After you have clarified your accessibility study needs, you should develop Terms of Reference for the
study. Pay careful attention to the way in which you define the scope, objectives and outputs of the
accessibility study, as these will guide you in determining the approach and methods you should follow.
They will also determine what spatial information you will require.

The Terms of Reference should include the following:

 Explain the rationale for the study and specific contextual factors that will be considered.

 Define the objectives, scope and outputs or deliverables of the accessibility study.

 Indicate the approach and methods that will be used.

 Identify the services and types of service points that will be included.

 Define the geographical boundaries (study area) to be included.

 Define the population to be included (target population).
 Provide the geographic access standards and other criteria that must be considered in the study.

 Identify the spatial information you will need, for instance, population data.

 Determine timeframes, budget and resource requirements for the study.

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