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ANNEXURE 3

FORMAT OF AN INFRASTRUCTURE

PLAN

This Annexure provides a suggested format for an infrastructure plan. However, you should
determine whether your department already has a prescribed format that you need to comply
with.
Introduction

The introduction to your infrastructure plan should provide a clear description of the purpose of the
plan and justification for the infrastructure. The justification should consider policies and the strategic
plans of your department.

The plan should include the following key components:
1. Service delivery model

Clearly describe the following:

❍ The services provided by your department.

❍ The various delivery channels used by your department to provide the public with
access to its services, e.g. service points, information communication technology and
partnerships with other departments.

❍ The various types of service points of your department.

❍ The norms and standards for these different types of service points
including their geographic access standards.

❍ Any suggested changes in the types and number of service points to be provided.
❍ Detailed information on the current and the approved number of new service points.
This may include summary statistics on the physical specifications of the infrastructure
(e.g. size, construction material), design and utilisation capacity (e.g. over-capacity),
condition, value and expenditure.

❍ Maps are useful to show the distribution of service points.

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