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ANNEXURE 3: FORMAT OF AN INFRASTRUCTURE PLAN

KEY CONSIDERATIONS

Key points to consider in developing an infrastructure plan for your department include

the following:
 Policy and regulatory requirements.

 The service delivery model of your department.

 Service delivery norms and standards for your services.

 Extent of current and projected service demand.

 Your departmental infrastructure norms and standards.

 Existing service point infrastructure of your department.

 Operational requirements to use the infrastructure including business processes,
finances, human resources, and information and communication technologies.

 Finances required for establishing the new infrastructure.

 Justification for the funding requirement.

 Timelines for establishing the new infrastructure.

 Monitoring and evaluation of plan implementation.

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