Page 13 - The Road to Digitalization of your Contact Center

12 Page 13 | Accessibility Management and Omnichannel Routing

Accessibility Management and Omnichannel Routing

Customers are approaching you via a variety of channels with a wide range of concerns, for example via email, social media or web chat.
Accessibility Management and If inquiries are not answered satisfactorily in a reasonable amount of time, customer satisfaction drops and companies run the risk of

losing the customer to a competitor. How can a company keep up with this flood of data coming in and out via a wide variety of commu-
Omnichannel Routing nication channels? With an end-to-end routing strategy tailored to its needs.

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