Page 2 - The Road to Digitalization of your Contact Center
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Table of contents
Introduction 4
Contact Channels and AI Bots 6
Accessibility Management and Omnichannel Routing 12
Unified User Interface and Desktop Strategy 18
Integration of Specialist Departments 24
Supervisor Management 28
Analytics with Microsoft Power BI 34
Unified Communication with Cisco Webex 42
Work securely from Home 44
GDPR compliant Private Cloud 48
Contact 52
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