Page 7 - The Road to Digitalization of your Contact Center

6 Page 7 | Contact Channels and AI Bots

Contact Channels and AI Bots

Communication between customers and employees costs money. In order to use your service center as efficiently as possible, it makes

sense, especially for new customer acquisition and complex inquiries, to use human communication rather than AI bots. With our solu-
tions, you can offer your customers modern ad-hoc communication via the channel of their choice. In addition to phone, email and chat,

all other channels such as video and WhatsApp or work orders from external organization management systems are integrated with
unified routing, reporting and agent desktop functions.

However, chatbots can be very helpful in answering simple and recurring inquiries efficiently, competently, and immediately. Artificial
Contact Channels and AI Bots intelligence relieves the workload on customer advisors and case managers, and customers are served around the clock without any

additional effort.

As the largest Cisco Contact Center Partner in Europe, Bucher + Suter is always happy to work

with innovative partners like Cognigy. Cognigy builds the most secure and robust AI solutions
and is the perfect partner for integrating voice and chatbots. Bucher + Suter, on the other

hand, has experience from hundreds of contact center projects with Enterprise companies
and develops solutions that meet customer needs. The partnership between Cognigy and

Bucher + Suter underscores that both companies continue to support and deliver innovation
in the marketplace and to keep Cisco Contact Center as a pioneer in customer service techno-

logies.

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