Page 4 - The Road to Digitalization of your Contact Center
P. 4
Page 4 | Introduction 5
Dear General Managers, Customer Service Managers and IT Managers. Dear people responsible for digital communica-
tion and innovation management, together with you we want to proactively meet customer needs.
With our know-how and our products, we can make an enormous contribution to the digitization of companies‘ service centers. But first
it‘s your turn. We need you to ask yourself the following questions:
• How well does my company carry out its service mandate in digital communication?
• How do my customer service representatives proactively draw attention to the latest offers without violating guidelines?
• Why should people switch to my company? Are there only cost advantages, or do I also offer performance advantages in
customer service?
• How focused is my company on customer satisfaction and customer loyalty? Back to the table of contents Contact
• What motivates customers to interact with my company?
• How does my company become a trusted advisor and companion to customers and potential new customers?
Exciting? Browse through this flipbook to learn more or contact our senior consultants!
Germany: +49 6251 8622 500 | Switzerland: +41 31 917 52 00 | USA: +1-800-917-9060 www.bucher-suter.com | marketing@bucher-suter.com | © 2021 Deutschland: +49 6251 8622 500 | Schweiz: +41 31 917 52 00 | USA: +1-800-917-9060 www.bucher-suter.com | info@bucher-suter.com | © 2021
