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Page 26 | Integration of Specialist Departments 27
Our recipe Benefits
Employees of companies work with the same application (CCE). • During normal operation, fewer customer service
This enables quick integration of necessary and free resources representatives are needed as specialist departments
into the service center and good working conditions. can help out during overloads.
• Sharing the system increases common
understanding and fair workload distribution.
• Even the IT help desk can be integrated if desired.
• Everyone has the same omnichannel capabilities.
• Unified reporting and analytics become a breeze.
• Communication and interaction between insureds,
customer advisors, specialists and external suppliers
is free of media discontinuity and is evaluated and Back to the table of contents Contact
analyzed holistically.
• Tested and established in practice. Ask us for
I see... well, that‘s a successful customer references!
approach for a fair workload
distribution!
Klaus Thaler, Head of Customer Excellence
Germany: +49 6251 8622 500 | Switzerland: +41 31 917 52 00 | USA: +1-800-917-9060 www.bucher-suter.com | marketing@bucher-suter.com | © 2021 Deutschland: +49 6251 8622 500 | Schweiz: +41 31 917 52 00 | USA: +1-800-917-9060 www.bucher-suter.com | info@bucher-suter.com | © 2021
