Page 28 - The Road to Digitalization of your Contact Center
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28                                                                                                                                                                      Page 29     |  Supervisor Management






















                                                                                                                                                                                       Become the master of your business processes with centralized control and location-in-

                                                                                                                                                                                                                                            dependent operation.


                                          Supervisor Management                                                                                                                        The barrier-free and web-based supervisor management console (SMC) serves as the central control element for administration and


                                                                                                                                                                                       configuration  in  the  daily  operation  of  the  service  center.  With  minimal  installation  effort  and  location-independent  operation,
                                                                                                                                                                                                      customers can define opening hours, modify announcements and make routing adjustments themselves.





























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