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34 Page 35 | Analytics with Microsoft Power BI
Holistic data analysis across the entire contact center
b+s CCBI is a business intelligence solution based on Microsoft‘s Power BI for the Cisco Contact Center Enterprise (CCE), available on-
premise, hybrid or from the cloud. Finally, you can view service center data holistically. Select values interact across diagrams to show
Analytics with Microsoft Power BI selected problem areas at a glance. Groupings of organizations, locations and languages become a breeze with Power BI.
Identify repeated calls within an analysis of individual customer contacts using ANI (automatic number identification). Power BI‘s state-
of-the-art visualization methods include geographic map charts and advanced calculation methods to identify trends. In addition, the
Power BI Marketplace offers a further suite of useful charts from third party developers.
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