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Operation Control
Benefits at a glance b+s Reports for CUIC
• Data from any source and department can be integrated and • Focus checkbox for easy differentiation of service level
• Holistically prepared service center data, for any analyses. These reports can be used as a potential basis for operated by the customer itself or by Bucher + Suter in the relevant objects.
• Visualized and fast filtering of all available data. Power BI CCBI data model. • Freely definable short call threshold.
• Self-service reporting thanks to business relevant groupings. • b+s CCBI is available as a stand-alone solution or as an • Skill group and precision queue consolidation.
• Intuitive UI, comprehensibility and flexibility. It‘s all about data – with b+s Reports for CUIC, we offer add-on to b+s Reporting (call-by-call database server). In the • Display of data availability across all data sources.
• Filigree measurement of smallest entities with all their global you a sophisticated and ready-to-use reporting tool as cloud solution, the Power BI Gateway is installed on a server • Organizational groupings (BU/OU) facilitate segmentation of
relationships. an add-on for Cisco‘s Unified Intelligence Center (CUIC). with an internet connection and delivers the data from the rights.
• Shared use on various devices possible (mobile, remote work). Pre-built and powerful templates allow you to effort- customer‘s b+s Reporting to the Power BI data model in the • Data-independent date and time calendar for selecting and dis
• With the add-on variant, no additional server performance and lessly create comprehensive reports and derive operati- Microsoft Azure Cloud. playing data.
storage space is required. onal insights and the corresponding actions. • Depending on the customer‘s Microsoft licensing, the update • Retention of all configured objects, even if they have been
schedule is defined, and a dedicated cloud instance is used if deleted in the CCE.
For more information, please visit our product page. necessary.
Germany: +49 6251 8622 500 | Switzerland: +41 31 917 52 00 | USA: +1-800-917-9060 www.bucher-suter.com | marketing@bucher-suter.com | © 2021 Germany: +49 6251 8622 500 | Switzerland: +41 31 917 52 00 | USA: +1-800-917-9060 www.bucher-suter.com | marketing@bucher-suter.com | © 2021
