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                     ll REAL


                      WORLD                                                                                      Real World  checking information






















             Work in pairs. Discuss these questions.
             1  Which three people do you phone the most? What do
                you talk about?
             2  Do you ever talk in English on the phone? If so, who do
                you speak to?


             a  fJl·B·>11  m22 Look at the photo. Ella has
             got a new job as a PA at Getaway Holidays. Watch or
             listen to two phone conversations. Then answer these
             questions.

             1  Why can't the first caller talk to Tanya Wilson?
             2  Why does he want to talk to her?
             3  How long is he going to be in the UK?
             4  Where and when is Andy going on holiday?
             5  Why does he want Ella to contact someone at The Times?
             6  What else does he want Ella to do?
                                                     www.english0905.com
             b  Work in pairs. Compare answers.

             c  Watch or listen again. Choose the correct words on             •   REAL WORLD  Checking information
                                                                               •
             Ella's notepad.                                                   •
                                                                                   a  Fill in the gaps with these words.

                                                                                     Aafft€   could    give   talking   catch
                                                                                     with    spelt   mean     didn't   say
               ~ESSAG-E t:OR. iAN'(A
                                                                                   1  Sorry, what did you say your  name  was again?
               aob I ~nme I /Lrtme CQlled. tr-OWi +he USA.                         2  Is that Crane            aC?

               t:lyi~9 +o Lo~d.o~ o~ 2Tuesday I ittwsday ~ex+ week             •   3  Sorry, I           get all of that.
                                   3
               wQ~+s +o W1ee+ tor- lwi.ch. I dinner+o d.iscu.ss                    4  Could you              it again, please?
               CO"-tr"Qd.                                                          5  Do you             this Wednesday?
                                                                                   6  And             you tell me his surname again?
               Ar-rivi"-9 Q+ H-eQ+hr-ow O"- a v-i+ish Air-WQyS fli9h+
                                                                                   7  Is that           N-i-e-1-s-e-n?
               ~8A61'{ I 8Al6'1tr-0W1  ~iQW1i Qt > II.I> I 11.>0.
                                                                                   a  Are you             about the UK sales conference?
                                                                                   9  Sorry, I didn't quite          that.
               j() '()()                                                          10  Can you              it to me again, please?
               - CQll  R.v.peri E> Nielson I Nielsen Q+ ike iiW1es.                b  Which sentences in 3a do we use to ask someone

                                                      7
                  iell hiWI +he W1ee+i"-9  O"- Wed."'esd.Qy  tl"' I 1q+lt      •   to repeat information? Which do we use to check that
                                                                               •   the information we have is correct?
                  hQS  bee~ CQ"-celled..                                       •
                                                                               •
                                                                               •   c  Check in l;lijliw];mlll• p153 .
               - EW1Qil  i"-vi+Q+io"-S tor- +he ~ U(L I 'furopeatt SQles       •
                  co"-ter-e"-ce i"- q lottd.ott I lisb0tt.
                                                                                   m 23  PRONUNCIATION        Listen and practise the
                                                                                   sentences in 3a. Copy the stress and polite intonation.
                                      10
               *"A"-d./s W1obile 07700  qotJ723 I  qotJ372                         Sorry, what did you say your name was agai n?
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