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UNIT TITLE : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS

UNIT CODE : ELC724334
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
maintain and service computer systems and networks.

PERFORMANCE CRITERIA
ELEMENT
Italicized items are elaborated in the range of Variables
1. Plan and prepare for 1.1. Maintenance and/or Diagnosis of faults is planned
maintenance and repair and prepared in line with job requirements.
1.2. Tools, equipment and testing devices needed for
the maintenance are obtained and checked for
correct operation and safety
1.3. Materials necessary to complete the work are
obtained in accordance with established procedures
and checked against job requirements.
1.4. OHS policies and procedures are followed in line
with job requirements.
1.5. Computer systems and networks for maintenance
are checked against job/service order or instructions
and specifications.

2. Maintain computer 2.1. Appropriate personal protective equipment is
systems and networks used in line with standard procedures.
2.2. Normal function of computer systems and networks
are checked in accordance with manufacturer’s
instructions.
2.3. Scheduled/periodic maintenance is performed in
accordance with manufacturer’s requirements.
2.4. Where necessary, needed repairs/replacements are
made in accordance with established procedures.
2.5. Unplanned events or conditions are responded to in
accordance with established procedures

3. Diagnose faults of 3.1. Appropriate personal protective equipment is used
computer systems and in line with standard procedures.
networks 3.2. Faults or problems in the computer systems and
networks are diagnosed according to requirements
and in line with the standard procedures.
3.3. Contingency measures are managed and
implemented in accordance with established
procedures
3.4. Unplanned events or conditions are responded to in
accordance with established procedures

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013