Page 55 - National Express_ GMStands

Introduction

This document includes a list of Critical Failures for which the team manager will take the necessary steps in each
case to stop and repair the vehicles affected by one of these failures.

The reference used for this will be the manufacturer specifications for each of the parts or the vehicle affected, the
specifications described in this document or, otherwise, the team manager’s criterion. Also, if the team manager has
any doubts, he/she will take the steps that best ensure the vehicle’s safety and then consult the Technical Office about
the actions required.

Scope and Application of these Requirements

This Global Maintenance Standard sets out the minimum requirements that must be applied throughout all
National Express Group Companies. In addition to the requirements of this standard, all statutory
requirements set by local and national legislation and regulations must be complied with. It is the
responsibility of each Group Company to identify and apply the relevant legislation, industry codes and
standards.

Each Group Company is responsible for incorporating the requirements of this standard into their
management systems and operating procedures. Each Group Company can, of course, exceed the
requirements outlined in this standard, and such good practices should be shared across the Group.
Where Group Companies are already exceeding standards, then these should be maintained.

Each Engineering Director (or equivalent) shall define the person or people within each Group Company
who have the necessary competence to draft the policies identified in this Global Standard.

Wherever possible it is recommended that a peer review of draft standards is carried out across the Group
to capitalise on existing expertise and best practice.

Risks

The purpose of this standard is to ensure the quality and safety of the service, as well as the passengers
and driver safety. It is the responsibility of the team manager to manage the different vehicles if they
present one of the critical safety failures described in this standard.

Since parts involved in a critical safety failure are considered as Safety Critical Parts, the work orders
produced because of a Critical Safety Failure should be entered into the system as Priority 1 - Critical
Failure.

Global Maintenance Standard: Safety Critical Defects 4