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The History of Thailand Hotel Standards

Two laws that impacted the work of this pilot project were passed in 2002. These were the
Public Administration Acts 2002 (5th issue) and the Ministries and Departments Reform Act
2002. One result of these laws was the official establishment of the Ministry of Tourism and
Sports. Two further impacts on the Thailand Hotel Standards Project were the two following
Royal Decrees: The Royal Decree of Official Transference of the Administration, Authority
and Function of Governmental Organizations in Accordance with “The Reform Acts of
Ministries and Depar tments” 2002 and The Royal Decree of Reform Acts concurring with
the transference of official authority of all government organizations. These laws and decrees
resulted in Hotel Standards becoming the top priority of the Office of Tourism Development.
Prior to this, the Hotel Act of BE 2478 (1935) provided the legislative framework and
regulatory provisions under which hotels in the Kingdom operated.
The information-gathering phase of the of these 84 hotels was given a star rating of one
project was carried out in 2002 and 2003. Sixty to five, with five being the highest available rating.
hotels were surveyed. Information was solicited There were 116 participating hotels and resorts
concerning the standard of construction and in the star rating program as of September 2005.
facilities, the standard of maintenance and the The work of the initial project is complete.
standard of services. “The Foundation of Standard Official standards have been established, including
and Human Resources Development in Service a point system for each area of concern for each
and Tourism Industry” was established to oversee of the five ratings, but the work of the foundation
the administration and certification process. This continues as more hotels apply for certification and
is a non-profit organization representing both the previously certified hotels are recertified or apply
public and private sectors. The first major step in for an additional star.
the Thailand Hotel Standards project was accom- As more hotels choose to take advantage
plished in March 2004 when 84 hotels throughout of the Hotel Standard System, the hotels and
Thailand voluntarily participated in the Kingdom’s their customers alike will benefit from the work
first ever hotel standard certification program. Each of the foundation.

Thailand Standard Hotels 17 Directory 2021