Page 13 - COVID-19 EN

Store Operations: Returns

Returns* and exchanges: Return readiness:

• A dedicated return station has been set up in • Request that customers prepare their email

some stores; if this is not the case in your store, confirmation and their receipt

please proceed with returns at the cash desk. • Scan the receipt or conduct a search

• In provinces where returns must be steamed • The customer must remove the items from
before being placed on the sales floor, a box the bag and dispose of the bag using

labelled “Returns” should be set up and identified designated garbage bin

with the current day’s date • Avoid sharing items such as pens.

Managing Returns and Exchanges: Online returns:

• The box with the merchandise must be set aside • Returns of online purchases can be completed

(depending on the provincial guidelines) placed in-store using the same guidelines similar as

in a fitting room or in the back room other returns and exchanges

*Note: Return requirements vary by province, please refer to the
Store Operational Guidelines.