Page 6 - Thyme - Simplified Customer Srvice Model_En
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VALIDATE




                        AT THE END OF THE IN-STORE EXPERIENCE,

                        WOW THE M2B AND VALIDATE HER PURCHASE









                                            ASK


                                              •  If she is a Bump Benefits Member
                                              •  How her experience was
                                            TELL

                                              •  Her why she needs to become a Bump Benefits Member
                                              •  Her what she qualifies for as an add on purchase

                                            DO

                                              •  Ensure she signs up for the partners and you get her correct information
                                              •  Keep your eyes forward and head up to acknowledge all waiting customers
                                              •  Smile!
                                              •  Have a sense of urgency for other moms waiting in line
                                              •  Remind her to return at the next stage in her pregnancy! Suggest an appointment or
                                                 take her name to follow up






                  KPI IMPACTED: UPT & CRM
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