Page 27 - Penningtons Shine Onboarding
P. 27
50% of customers will tell others
about their own experience 2/3 of customers
say Surprise and
Delight is very
Surprise &
Delight important
Surprise!
1/3 of customers will
give a brand more
New &
business as a result Everyday Offer improved
Delight
58% of
customers
will share
their surprises
Up to 90% of customers report that on social media
Surprise and Delight elevates their
perception of the brand they interact with
penningtons
pe n n i n gton s 27
