Page 29 - Penningtons Shine Onboarding
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Golden Rules
1. Every customer is welcomed when they arrive and acknowledged in all zones.
2. Every customer will be delighted by our store environment.
3. Every team member has bra fit training.
4. Every team member knows 3 Facts about our: Bras, Denim, Activewear, and Footwear.
5. Every team member knows the name of their customer.
6. Every team member brings 2 additional items to every fitting room.
7. Every team member offers OMNI channel solutions or experience.
8. Every team member speaks to our Loyalty Program and shares 3 key advantages.
9. Every team member treats the customer purchase with care and says, “Thank You”.
Connect. Personalize. Surprise & Delight.
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