Page 6 - PowerPoint Presentation

Store Capacity

RCL COVID-19 • To protect staff and customers, manage entry into the store, only allowing a limited number of people
Measure into your store at any given time

• Many disabled people cannot be left alone. e.g. someone with dementia or a learning disability. This

means that the person who is able to go out to shop needs to take the other person with them and stay
with them at all times.

• Many people are anxious or stressed over COVID-19 and/or have a cognitive/intellectual disabilities
Accessibility
impacting their ability to understand the pandemic
Potential
• Being in a public setting can cause additional stress and/or anxiety
Obstacle
• Changes to the store set-up and fixture placement can result in evacuation routes being blocked or

redirected resulting in a barrier for someone with a mobility restrictions
• Some customers with mobility disabilities e.g. wheelchairs or canes may find maneuvering in the store to

be a challenge while maintaining a safe distance

• It is important that our stores are accessible and accommodating to those with disabilities.

New • Ask customers if there is a reason why they have to enter together
RCL Measure • Provide access to both the care giver and disabled body at the same time

to ensure • Provide assurances that we have appropriate measures in place to protect the safety of our customers

Accessibility to a • Provide guidance and support to make the shopping experience enjoyable
Disabled Body • Procedures for fire and other emergencies must be adopted to include the evacuation of people with

disabilities all obstructions should be remove