Page 15 - Peak Period Planning Document-ENGLISH - 2019_Neat
P. 15
GROUP
SELLING
Watch the group selling video for some tips on how
to turn up the volume when dealing with crowds of
customers. During the year, we speak at a volume WHILE WE NEVER WANT TO
level of 4 with our customers and we can make
the store feel intimate and service very personal.
When dealing with extra large crowds, we need our BE LOUD OR OBNOXIOUS, WE
employees to grab attention, greet crowds, welcome
them to the store and offer directional feedback, DO WANT TO BE PRESENT AND
price and promotion updates and let customers know
AVAILABLE AND SOMETIMES
how to find help (if they need it).
WHEN A ZONE IS FILLED WITH
CUSTOMERS, WE NEED TO BE
A LITTLE BIT LOUDER AND
PRESENT TO HELP THEM FIND
WATCH THE THEIR WAY.
GROUP SELLING
VIDEO!
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