Page 14 - Peak Period Planning Document-ENGLISH - 2019_Neat

PRODUCTIVITY

SL
ACCOUNTABILITIES

Leverage the Segment HABITS FOR PEAK

Leader program and utilize SEGMENT LEADERS

StoreForce tools to maximize The PEAK SEGMENT LEADER demonstrates a strong presence
on the floor. Ensures that the team creates long-term loyalty
sales productivity during peak by moving with intention, building rapport with our custom-
ers, making compelling recommendations including Store
periods. Segment Leaders need Order in order to achieve peak targets and goals.

to motivate, inspire and clearly Their role is to ensure that every customer has a terrific shop-

communicate business goals, need ping experience, that we capture her email address to en-
courage her to return and ensure associates navigate her on
and directives and react as needed. the salesfloor through the promotions, product and needs.

The ability to seamlessly switch

between peak and non-peak TOOLS [CLICK HERE TO VIEW THE TOOLS]

behaviors is key and will ensure • Habits for Peak Segment Leader

everyone is focused on the right • Segment Leader Checklist

thing at the right time. • Zone Chart