Page 14 - OSL 5 Steps Detailed Guide
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STEP 3 : WHAT TO OBSERVE
SHOPPING
Associate’s awareness of customers entering the store and awareness as the customer is shopping;
even while tasking
FITTING ROOMS
Associate is offering fitting rooms and sharing their name
Associate offers alternatives, recommendations, styling tips & additional complimentary items
Associate uses iPad to leverage Virtual Inventory
Associate asks customers if they are in our email database
CASH DESK
Start a transaction at the cash desk by asking for email. Offer an add-on and thank customer,
giving them a reason to return online or in store
Area is clean and organized
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