Page 17 - OSL 5 Steps Detailed Guide
P. 17
STEP 5
PASS-OFF
IN THIS PART OF THE MODULE, YOU WILL :
• Learn what is discussed in a pass-off, and how you will set up the next OSL for success
• Observe a demonstration of an ideal pass-off
INFORMATION TO SHARE IN THE PASS-OFF...
Performance to OMNI target for the day (share B&M and QF shipments separately)
Performance during peak segments
What tasks have been completed? What is outstanding?
Any coaching provided to the associates
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