Page 16 - PowerPoint Presentation
P. 16
Store Operations: Returns
Return Station: Return readiness:
A returns/exchanges station will be setup if Request that customers prepare their email
permitted by provincial legislation confirmation and their receipt
Your Store Manager will provide details
In provinces where refunds and exchanges are not Online returns:
permitted: Online purchases may be only refunded by mail
Reassure the customer that they will have 30 days to until provincial legislation permits in-store refunds
refund or exchange their purchase as of the day that
refunds or exchanges are permitted
